- by Alyson Shane
Have you ever laid in bed and thought about a specific scenario, something that you said or did in a public setting or at an event, that still makes you cringe? If yes, you're not alone!
Social faux pas happen all the time; whether it's an offhand remark that gets taken the wrong way; a joke that doesn't land; or any other behavior that negatively impacts your ability to make a good impression on those around you, people commit faux pas from time to time.
And just like committing a social faux pas at a party or in real life can make other people feel less inclined to talk to you, committing a social media faux pas can cause people to lose interest in what you have to say.
Are you committing any of these social media faux pas with your social media strategy that are preventing you from truly connecting with your audience? Keep reading to find out:
Faux Pas #1: Spreading Yourself Too Thin
Many business owners feel compelled to try and maintain an active presence on as many social media networks as possible in order to try to reach as many people as possible.
So let's put this social media myth to bed once and for all:
Your business doesn't have to be on every social platform. Full stop.
Taking the time to understand your business' social media needs and developing a content marketing strategy specific to each platform means you'll be engaging in meaningful conversations on the social networks that matter to your audience.
Applying a "shotgun approach" to your social media, on the other hand, often means you're spreading your resources too thin, and usually means you're spending time on social networks that won't help you connect with potential customers or generate leads.
Faux Pas #2: Ignoring Context Online
We love our social media scheduling tools, but using a scheduling service without thinking critically about the kind of content you're scheduling (and when) can have dire consequences.
For example, if your company's Twitter feed is exploding with a tragic event or breaking news then it may be prudent to put the promo on "pause" for a little while and take the time to tweet some words of encouragement, condolences, or feedback (where applicable.)
Not only can ignoring context make your business look cold and uncaring... it may make you look like you're asleep behind the digital wheel.
Faux Pas #3: You Don't Listen to Your Followers
Another issue with relying solely on scheduling tools is that they only work one-way, meaning that you can't just "set and forget" your social media content and expect it to drive audience growth and lead generation.
People want to feel like they're being listened to, and that means starting and participating in conversations on your target social networks.
When was the last time your business started a real conversation on social media?
If you don't know, then it's time to hop back in and get chatting, because by ignoring your audience you're missing out on valuable opportunities to connect with them, build trust and familiarity, and generate new leads and customers for your business.
Faux Pas #4: All Talk, No Strategy
The biggest faux pas we want to cover today is posting and engaging without knowing how or why you're doing it.
This is where your voice and tone document comes in, as well as a comprehensive marketing strategy that outlines who you're talking to, why, and the topics you want to talk about in order to have authentic interactions with your audience.
After all, while we love memes as much as the next marketer, if you're not taking the time to act with intention then your voice will get lost in the social media noise, and your efforts won't yield the results you're looking for.
However, make sure not to sound too wooden. Nobody wants to interact with a business (or anyone!) who sound like they take themselves too seriously and act stiffly and without humour. So make sure to toss the occasional joke, meme, or authentic reaction to current events into the mix - your audience will appreciate it.
Do you have a question for us about social media and how to create a killer content marketing plan? Leave us a comment on our Facebook page!
Found a hilarious meme you think we should see? Tweet it at us!
Want to subscribe to our updates? Follow us on LinkedIn!
Love visual eye candy? Let's connect on Instagram!
Oh, and if you want some help with developing a digital marketing strategy that grows your business, generates new leads, and endears your customers to you? Drop us a line.
- by Alyson Shane
Websites exist for the same reason: to get the visitor to take action.
Whether that's reading a blog post, subscribing to your newsletter, buying your product, or learning more about what you do, there shouldn't be a single page on your website that isn't there to generate an action from the person viewing it.
But if your page copy isn't set up to convey information in a way that offers value and inspires the action you want someone to take, you're leaving customers at your digital doorstep.
As content experts, we spend a lot of time working with our clients to hone their copy and keep their pages converting and consistent. With that in mind, today we're going to review some of the most common reasons we find our client's content wasn't converting, and unpack how we approach solving their issues:
You Use Empty Words
One of the most common issues we see when developing a voice and tone guide with many clients with many of our B2B clients is a tendency towards verbosity in their copy.
Often we'll run into sentences that sound like this:
"Our team of exceptionally qualified experts with decades of experience in their respective fields who are fiercely committed to delivering exceptional results that exceed expectation and reimagine the potentiality of our client's portfolios."
... So, how did reading that make you feel? Cross-eyed? Us, too.
Often, we find that in an attempt to sound professional, people will stuff unnecessary words into a sentence that detract from the point they're trying to make.
The Solution: Write Like Hemingway
Ernest Hemingway was famous for his short and quippy prose. Unlike many of his contemporaries, Hemingway's sentences were concise and to the point, and conveyed the maximum amount of information in the fewest amount of words.
When we write for our clients, we edit our work and ask "would Hemingway leave this sentence? Or can we be more concise here?" Try it for yourself and see what the results are!
Bonus: there's even a Hemingway Editor tool that's super handy.
You Lose Focus in Your Copy
If Hemingway was able to hammer home a powerhouse story in just a few hundred pages, your web page copy can be snappy and concise while still conveying your brand voice and communicating value.
But why does this happen in the first place? In a lot of cases it's because the writer is trying to up-sell the reader on something.
Think about it this way: if you have two related products - say, a bicycle and a helmet - it may be tempting to try and sell both on the same page.
People think: "if they don't buy the bike, they'll buy the helmet!" but this tactic often backfires because you're splitting your reader's attention.
But by splitting your audience's attention you reduce the likelihood they'll buy either item. The more things you stuff onto a page, the more divided your reader's attention (and incentive to purchase) is separated and diminished.
The Solution: Focus on the Subject Matter
The key to writing concise copy is to stay laser-focused on the subject matter on the page.
For service pages, write one page per service.
For item pages, write one page per item.
For blogs, write about one idea of topic.
This will keep your audience's attention focused, and will keep your brand's voice and tone from sounding inconsistent and confused.
Oh, and by all means use embedded links to link to related topics when necessary, but be careful to focus on one topic per page.
Reading it Feels Like Work
Have you ever seen an attention-grabbing headline, clicked over to the website, and then clicked away immediately because you didn't feel like putting the work into reading the whole thing? Yeah, us too.
Typically "hard work" pages happen because they've been stuffed with empty words and sentences, like the example we showed earlier.
These pages are dangerous because they increase your bounce rate (people who leave your website after only looking at one page), make your page look less appealing to read.
Worst of all: these pages fail to communicate value because there's so much fluff in the copy that the real points - the ones that are valuable to your audience - are lost in there somewhere.
The Solution: Optimize for Mobile
Gone are the days when crowds used to gather to hear Abraham Lincoln read a four-hour rebuttal to an opponent's platform; our modern society likes when people are to the point and communicate clearly.
This has mainly been driven by the explosion of mobile phones and smaller screens. Lots of text is hard to read on a smaller screen, and how we write our copy has to change to adapt to these trends.
By always writing your copy with mobile in mind, we apply these principles:
- Avoid large paragraphs and try to keep sentences short.
- Use shorter words to communicate your message.
- Cut out empty words.
Your Copy Sounds Wooden
We've noticed this tendency in the B2B space much more than the B2C space, probably because of that perception of fanciness we discussed earlier. Unfortunately, the most significant consequence of this style of writing is that not only does it tend to get filled with empty words, it often sounds wooden and unapproachable.
Two words a business owner should never want to hear are "wooden and unapproachable."
Why? Because people buy from brands and people they like and trust. Let's think about it this way:
You're a farmer at a networking event, and you meet two business owners, Robert and Stephen. Robert is wearing a three-piece suit and is standing with his arms crossed and talking but not smiling; Stephen is wearing a suit jacket, slacks, and is telling an entertaining story and moving his hands around.
Who are you more likely to buy from? Robert or Stephen?
If you're like most people, you'll choose Stephen. Why? Because he seemed more approachable and friendly, not wooden and reserved like Robert, and these subtle differences in how we communicate impact how people feel about us.
People (and brands) who seem approachable and friendly make their audience feel comfortable enough to want to buy from them.
The Solution: Keep Your Copy Approachable
Consider how your phrasing makes your page sound.
Read the copy on your web pages out loud to yourself.
Who does it sound more like: Robert, or Stephen?
Copy that sounds like Stephen should sound clear, friendly, and approachable.
Focusing on sounding positive and avoiding complicated language shows your reader that their experience of reading your website is what matters most, and doesn't make them feel uncomfortable, or like reading it is a chore.
By avoiding empty words and sentences, staying on-topic, and by working to be approachable and clear, you can write web page copy that keeps your reader on the page, drives the action you want them to take, and conveys the value of your services to your audience.
Need some help figuring out how to do it? Get in touch and let us know how we can make your brand sing with a content strategy based on data, analytics, and a deep understanding of how to write content that gets results. Get tips right to your inbox, and give us a follow on Facebook, Twitter, LinkedIn, and Instagram.
- by Alyson Shane
The Art of War, written by Chinese general Sun Tzu in the second century B.C., is considered to be one of the most influential military books in history. Not only was Sun Tzu's prudent and thoughtful analysis of military strategy relevant in his time, but in the centuries that have passed Sun Tzu's influence can be felt in a variety of areas across the globe.
From military policy, to law, to business, thinkers have been heeding his advice and applying takeaways from his lessons to think more critically about overcoming personal and professional challenges.
Below, we want to share our six favorite takeaways from this monumentally important read, and translate Sun Tzu's advice into lessons that marketers like us can apply to modern-day marketing problems:
1. “There are not more than five primary colors (blue, yellow, red, white and black), yet in combination, they produce more hues than can ever be seen.”
Get creative with your marketing approach and don't be afraid to try new things in order to discover new solutions to existing problems.
By blending primary colors we can create a rainbow, and by getting creative with our marketing we can overcome the limitations of budget, knowledge, or even time.
2. “The general who advances without coveting fame and retreats without fearing disgrace, whose only thought is to protect his country and do good service for his sovereign, is the jewel of the kingdom.”
Don't let hubris be your downfall, and don't be afraid to retreat and regroup if something doesn't go the way you intended.
In short: don't be afraid to fail or to make mistakes. Mistakes are how we learn, and by accepting and learning from them, you can hone your marketing messaging to really speak to your customers.
3. “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”
Effective marketing requires both discipline (strategy) and execution (tactics.)
Discipline refers to maintaining a macro-level, long-term vision for your company which incorporates a well-developed marketing strategy. However, without the daily to-dos of engagement, publishing content, sharing articles, and other day-to-day marketing tasks, the strategy falls apart. This is why it's essential to review goals and KPIs regularly (tactics) to ensure that you're always working towards your goal.
4. “If ignorant both of your enemy and yourself, you are certain to be in peril.”
Pay attention to market trends, your competition, and what influencers in your industry are doing.
With so many daily tasks and to-dos, it can be easy to lose sight of the forest for the trees when it comes to staying on top of the ways that the digital marketing landscape is changing. However, staying up-to-date on the latest developments in our industry is essential to avoid being left in the digital dust.
5. “Opportunities multiply as they are seized.”
Planning and preparedness are great, but real marketing magic happens when we allow ourselves to be flexible and seize on opportunities to stand out.
One of our favorite recent examples of "seizing an opportunity" was when KFC ran into a bizarre crisis: they ran out of chicken in the U.K. due to a mixup with the supplier. Instead of hiding from the problem and trying to downplay it, the marketing geniuses at KFC released a series of ads which read "FCK. We're sorry." which not only addressed the problem (and earned goodwill with their customers) but also was covered in multiple media outlets and hailed as a marketing success.
6. “Do not repeat the tactics which have gained you one victory, but let your methods be regulated by the infinite variety of circumstances.”
Successful marketers are ones who are agile.
One of the cornerstones of digital marketing success is to lean on your data and analytics to understand user behavior and your most important KPIs. However, it's not enough o keep repeating the same steps as you did last month, last quarter, or even last year.
Agile marketing means taking the time to understand your data, and to use what you see to make decisions based on what is, and isn't working. Ask yourself: what do the numbers tell me, and how can I make adjustments to what we're already doing to continue to meet our growth KPIs?
In war, in business, and in marketing, history's most successful and influential thinkers were those who took the time to think strategically about how to achieve their goals. By applying a strategic, tactical approach to your marketing, you can grow a community around your business, increase leads and reach new customers, and increase your business' bottom line.
Subscribe to our newsletter and follow us on Twitter, LinkedIn, Facebook, and Instagram for applicable strategy and insights you can use. Need a strategic partner to work with you to develop a comprehensive digital marketing strategy? Get in touch - we'd love to make your brand sing.
- by Alyson Shane
Disclaimer: this blog post is intended to provide background information about how marketers can comply with EU data privacy laws like GDPR, not as legal advice. We're not lawyers, and if you have specific questions about GDPR we recommend that you contact your attorney for accurate info. What follows is basic information and guidelines.
If you've been anywhere near a computer in the past few weeks it's likely that you've heard about GDPR, or the General Data Privacy Regulation coming into force on May 25, 2018 - but do you know what this means for you as a digital marketer?
HubSpot's research concluded that only 36% of marketers have heard about GDPR, and 15% of companies surveyed haven't taken actions to ensure that they comply with the new legislation, so we want to take this opportunity to explain some of the basics about GDPR, how it applies to your business, and what you can do to ensure you comply.
Let's dive right in:
Let's start by addressing two important points:
- If you handle or control the data for EU citizens (or their businesses) then GDPR will apply to you.
- Penalties for noncompliance will be severe. Depending on the type of violation companies may be fined up to €20 million or 4% of their annual global revenue - whichever is greater. So this new legislation comes with some sharp teeth.
This means that if you (or your company) has engaged in any shady marketing practices like cold emailing, spamming, or buying email lists, then you're in for a world of hurt. And honestly? We're okay with pushback on these tactics because they're outdated, shady, and damage the work digital marketers like us do to provide real value for our clients and their customers.
We'll just say this at the outset: there's a lot to keep track of when it comes to GDPR, so we're going to apply it to inbound marketing tactics and explore how to adapt to the new regulations and incorporate the changes into your inbound practice:
How Will the GDPR Impact Your Marketing Activities?
Essentially the GDPR came about in the wake of the Facebook-Cambridge Analytica scandal and the increased public attention on the fact that it can be really hard to know who is collecting and using your data.
This change requires organizations who collect data ('Data Controllers') to be transparent in how the data provided by the user ('Data Subjects') will be used in the future, and provide the user with the chance to give their consent. The language in the GDPR dictates that consent needs to be clear, written in plain English, and must be "informed, specific, unambiguous, and revocable."
Lots of organizations use gated content to build their email lists and generate leads for their business. This is usually a pretty simple exchange: the user provides some basic information, like their name, email, and sometimes their business name, and in return they get access to a ebook, whitepaper, or other type of valuable content.
Now that the GDPR has come into play, businesses need to provide additional information about how they're planning to use that data - whether it's to follow up via email, track that user's activity on their website, etc., it all needs to be communicated clearly from the get-go.
Additionally, if the business wants to use that data for any other purpose they need to follow up and acquire consent from the user before they can legally use it again.
Data Collection + Sharing Restrictions
In addition to clearly communicating how a users' data will be used, new GDPR rules dictate that businesses can only collect data that is:
- Necessary for the purpose of collection
This means any data collected that's deemed "unnecessary" or "in excess" will constitute a breach of the GDPR, and your business will be fined.
Additionally, if your business attempts to use data for reasons other than the specified, legal, and previously agreed-upon purposes, then you'll need to acquire additional consent from the user in order to do so.
Collecting data in exchange for gated content is commonplace - we already know that - but new GDPR rules are much more specific about the kind of data that you can request from a user in exchange for your gated content.
For example, if your company offers an ebook about developing C-suite leadership and team management skills, then it's appropriate to ask for data such as:
- The user's name
- Their email
- Business name
- Number of employees in the business
However, if you tried to collect data about the user's personal life such as their relationship status, employment history, and salary, then it would be seen as excessive and not required by a company offering B2B resources. Additionally, your business can only use stored data for it's original, intended purposes - so additional consent from the user is required in this instance, as well.
Increased Data Security
Once data has been collected the GDPR dictates that businesses need to use "appropriate technical and organizational security measures" to protect against the accidental loss, disclosure, destruction, alteration, and access to that data.
Once a business has data stored in their system it becomes their responsibility to ensure that it is safe and secure. The type of steps they may need to take to encrypt the data and keep it secure depends on the type of data collected and how they're planning to use that data.
Keeping Data Accurate
This one's a little non-newsy, but the GDPR now makes it officially acceptable for people to contact businesses in possession of their data so that it can be updated to be as relevant as possible.
You're subscribed to a newsletter that you really enjoy reading, but have switched to a new email service provider and want to contact the sender to let them know where they can reach you at your new email address.
(Like we said: this one's a little non-newsy since lots of folks already do this, but it's GDPR official now.)
Every business is accountable for how the data they collect is used, ensure that they have records of consent for all the collected information, and that policies are in place that meet the GDPR's restrictions on how that data can be used.
Let's say your business wants to run a marketing campaign using data you've previously collected (like a Facebook Custom Audience) and have contracted to a third party company to handle the advertising aspect of your campaign.
With GDPR in effect, your business will need to obtain consent from all users to use their data before using it (like we talked about above), and that consent needs to be clearly recorded, and any third-party contractors need to comply with Article 28 of the GDPR, which applies to Processor contracts.
Updates to Data Retention + Deletion
Under the GDPR organizations can keep the data they collect for as long as it's needed to fulfill the original purpose collection, which means that a data retention policy needs to already be in place which clearly outlines how long they'll hold onto the data once it has been received.
Most companies already have data retention politics in place, but we recommend double-checking local laws and regulations, as well as GDPR rules, and ensuring that your data retention policy is transparent and clearly communicated to the user.
You're a customer and you close your account with an organization because you no longer want or require their services. At this point the business will need to have a data retention policy in place (and comply with it) that meets GDPR standards if they want to retain any of the data lost when the account closes.
(On this note, you may have heard that Facebook has recently rolled out a Clear History function which not only acts as a "clear cookies" option for Facebook data, but also allows users to see which apps and services have accessed their Facebook data. You can read Mark Zuckerberg's post here, and a great in-depth discussion on the HackerNews forum about it here.)
Final Thoughts on the GDPR
While the GDPR may sound like an inconvenience from a business and marketing standpoint, legislation that protects user data and increases transparency between the people who share data and the companies that use it helps keep everyone's data safe and used respectfully.
Here at Starling Social we don't believe that sharing data, or asking for it, is a bad thing. Collecting data in aggregate helps us deliver better content and ads that grow businesses, solve problems for our clients' customers, and provide revenue that helps keep people employed, but it's important that organizations are transparent and up-front with the data they want, and how they intend to use it.
At the end of the day, the GDPR offers an important opportunity for organizations and marketers alike to rethink how we approach collecting and using data, and how we can use it to create more personalized, effective, and efficient content that serves our customers.
Want more info on GPDR and what it means for marketers? Check out some of the resources we used when putting this article together:
- Implications of the GDPR for marketing in UK and Europe via Smart Insights
- Is Your Company GDPR Ready? via Smart Insights
- The Role of Marketing in GDPR via Forbes
- How GDPR Impacts Marketers via Social Media Examiner
- European Union GDPR Information Portal
- by Alyson Shane
Every business owner knows that social media saturation, competitive paid promotions, and fierce online competition in over-saturated marketplaces make it harder than ever for a business to stand out online.
Enter: the Voice + Tone document.
This super-powerful document helps maintain a unique and on-brand "voice" across all of your communication channels. It's critical to help consumers understand your brand's values, mission, and your unique value proposition (UVP.)
Not only does a voice and tone document help your brand sound more like a human and less like a robot, but this document will help to guide building a trusting two-way relationship with customers and affiliate businesses, and increases the likelihood that users will respond to and share your content, which amplifies your organic (non-paid) social efforts.
We've already written about why your business needs proper documentation to find (and keep!) your brand's voice and tone, and today we'll be digging deeper into how you can discover the elements that matter to your brand, and how to incorporate them into a killer Voice + Tone document that helps differentiate your business from your competitors and conveys your brand values to your customers.
Let's dive right in:
Voice + Tone: A Refresher
Voice and tone sound similar, but are actually two parts of a whole. Your brand's voice should be consistent across all of your digital channels and communication platforms (blog, website, newsletter, ads, etc.); however, your tone may differ depending on who you're speaking to, and where.
Think about it this way:
Voice: How your brand expresses its personality in general. Typically we look to specific adjectives, values, and pre-determined statements about the brand to guide our voice.
Tone: How your brand's voice is applied in different situations. "Tone" can differ depending on the social network and context in which you're speaking (e.g.: users use more formal language on LinkedIn than Facebook.)
Finding Your Brand's Voice + Tone
Finding your brand's ideal voice and tone may take several iterations to get right, especially after times of change such as a new product launch, change in management at the C-suite level, or a merger. However, these steps will get you started:
Build a Brand Persona
You've probably heard about "Buyer Personas" or "Buyer Profiles" before, but have you spent the time necessary to develop a "persona" for your brand?
If you haven't, now's the perfect time to sit down and ask yourself and your management team some important questions about how you want your brand to be perceived online (hint: your UVP may have some answers, so make sure to have it on-hand as well.)
Some questions to get you started include:
- What are our values? What sets us apart from our competitors?
- Who are we creating content for? Who are our "audience" online?
- Where do our audience spend time online? How do we want to communicate with them?
- How does our audience communicate with us and others on social media? What language and tone are they using?
Write With Buyer Profiles in Mind
One of the most effective ways to understand how to talk to your audience is to re-assess who you're talking to, and where they are in their Buyer Journeys. Tf you have them, this is the ideal time to whip out your Buyer Profiles (or your Ideal Customer Profile [ICP] if you have one) to use as your guide.
As an example, here are some voice and tone takeaways that we helped determine for a client, who runs a consulting agency specializing sales strategy and optimization:
- CEO/Senior Sales Leaders
- Ideal company/employee size: 200 - 1000
- At least 20 people on the sales team
- At least 5 years in business
- Over $50 million in revenue
With this in mind, here are the assumptions we can make about our readers when creating copy:
- They’re not looking for “light” content. They’re seeking out the best expertise in their field, which means applying a “data-driven approach” which uses data, surveys, and statistics to validate our claims whenever possible.
- They’re already familiar with industry terms. We don’t need to explain what a CRM system is, for example, because these individuals will already be using - or at least be aware of - these abbreviations and terms.
- They’re at least somewhat tech-savvy. Or, they are interested in developing their knowledge in this area, and are relying on our content to point them in the right direction and help them define the tools and processes that will help them grow their business.
Pivot as Needed
One of the most important aspects of a voice and tone document is that it's not set in stone. Just as your business grows and changes, so too should the supporting documentation that keeps the wheels of your marketing machine on-brand behind-the-scenes. We recommend revisiting this document at least once annually (ideally during your year-end marketing review), but feel free to update as-needed.
Want some help crafting a killer voice + tone document for your brand? Drop us a line and let us know how we can help; we're always looking for exciting new brands to work with. In the meantime get to know us on Facebook, Twitter, Instagram, or on LinkedIn - we can't wait to meet you.
- by Alyson Shane
This post comes from our Owner, Alyson Shane.
I met Jen and Nick, owners of The Local Oyster, during a recent trip to Caye Caulker, Belize at a local restaurant called Meldy’s. As the sun set over the ocean we bonded over business, beers, and the best damn coconut curry shrimp you’ll ever eat.
What struck me about their business was how much fun they had running it and finding creative and interesting ways to promote it. At Starling, one of the challenges our B2C clients often face (and which we help them overcome) is the fear of looking “silly” or “unprofessional.”
In fact, lots of business owners I’ve spoken to over the years have expressed concern over taking an active role in promoting their brand.
Whether that’s by physically being present for photoshoots, hosting and participating in local events, and publishing photos and videos on their social media profiles that aren’t perfectly polished; which is why I wanted to shine a light on this unique and interesting social media success story:
The biggest challenge was raising awareness. “There are several brands that are immediately associated with Baltimore (Natty Boh, UTZ, Berger Cookies, Old Bay, etc) and my hope was that over time The Local Oyster would be one of them” Nick states.
He started The Local Oyster five years ago as a side project to help pay the bills, with the intention of it eventually becoming a full-time business. He began by using a “guerilla marketing” campaign where he plastered stickers featuring The Local Oyster logo all over Baltimore, but without any previous digital marketing experience, it was a challenge to determine the best social networks to use to promote the brand.
“I had tried but never really understood Facebook, and I had never even seen Instagram until someone told me I had to use it for my business,” says Nick. “I originally used Facebook and Instagram to let the few followers I had know where I was going to be set up shucking oysters…”
“I’ve always considered myself a bit goofy, so that’s what I do,” says Nick. “I take pictures of stupid stuff and food and post it on Instagram.
Instead of trying to game Instagram’s algorithm or spending time determining the best hashtags to reach the widest possible audience, Nick and his team have instead chosen to focus on being as authentically themselves as possible.
Where many business owners would shy away from handling the social media for their business, Nick decided to play on his strengths and use his creativity and outgoing, goofy personality to create interesting, funny, and timely content for The Local Oyster’s social media profiles that got followers as excited about the restaurant as he is.
Nick regularly dresses up in silly costumes, takes videos of himself promoting local events and collaborations with other restaurants, businesses, and nonprofits, and uses this content to showcase just as much of The Local Oyster’s brand as the delicious, local food they serve.
By documenting themselves having fun at events, posting silly group photos, videos, and by not taking themselves too seriously Nick and his team have cultivated an engaged and excited audience of people who take their restaurant (and their food!) very, very seriously.
In addition to growing a loyal online following, The Local Oyster is now recognized as one of the best oyster bars in Baltimore.Your Takeaway
The fear of “looking silly” often trumps people’s ability to create interesting and unique content for their brand, which puts them at a disadvantage.
This is especially true for many restaurants and other B2C businesses, many of whom are apprehensive about appearing on their Instagram feeds, participating in Facebook Live videos at events, and partnering with organizations like nonprofits which may not be directly “on brand” but which convey their personal and brand values.
However, as we always tell our clients: social networks, algorithms, and hashtags change, but the thing that will keep your customers buying from your brand over and over again is your brand values and personality.
Or, as Nick puts it:
“My ultimate goal with social media is to make the viewer smile a bit or even laugh every once in a while. Most restaurants post beautifully staged pictures of fancy food and are so serious. Just like me and The Local Oyster, I want our social media presence to be fun and engaging, and not so fucking fancy.”
So the next time you feel apprehensive about showing your face on your business’ social media feeds, or balk at an employee’s suggestion to shoot a quick video to promote a special or unique service, be default yes. Don’t take yourself so seriously and have some fun with your brand; your business, and your customers, will appreciate it.
Big thanks to Jen Whalen and Nick Schauman from The Local Oyster for the laughs and memories we shared in Caye Caulker, and for taking the time to answer our case study questions.
Do you need help building an online presence for your brand that's as fun and exciting as The Local Oyster's? Drop us a line and let us know how we can help; we're always looking for innovative businesses to work with. In the meantime get to know us on Facebook, Twitter, Instagram, or on LinkedIn - we can't wait to meet you.
- by Alyson Shane
First impressions matter.
This is especially true when it comes to email subject lines. A well-written subject line will inspire your readers to not just open your email newsletter, but also to click through and read more.
However, if your emails are lacklustre then all they'll convey to your readers is that your content isn't worth their time. That sucks - not just for you, but for your reader!
So today let's stop the spread of bad email subject lines, and turn those so-so subject lines into subject lines with pizzaz (aka: earn high drive Open Rates and drive those click-throughs that are an integral part of our inbound marketing strategy.)
Let's dive right in:
Why Do Subject Lines Matter?
To understand why subject lines are so important, think about how you feel when you receive an email: what's the first thing you see?
The subject line; and whatever that subject line says determines how excited you are to open the email, right? Right - and this applies to everyone else out there, too: it's often the determining factor in whether or not a reader is excited to open your email.
In fact, Convince & Convert concluded that 35% of marketing emails are opened based on the subject line alone. This means that your subject lines are your first (and best) tactic to get readers to engage with your content.
What Makes a "Good" Email Subject Line Good?
When it comes to creating email subject lines that drive action it's imperative that we tap into a few areas that resonate with our readers. Those include:
Stating the Benefit
How will your reader benefit from opening your email? Are you offering them a great deal; providing them with info that will move their business forward; or teaching them something new?
By telling your readers what they can expect inside your email you can encourage them to open it right away. Some examples of headlines that state the benefit of the email include:
- Become a better public speaker (benefit: becoming a stronger public speaker.)
- PowerPoint hacks for your next presentation (benefit: PPT tips.)
- Reduce meeting length with this simple trick (benefit: make meetings shorter.)
Think of your subject like an article headline: would you click on an article with your email subject line? If not, it may be because your subject line isn't emotional enough.
When we say "get emotional" we don't mean throw a tantrum like Kim K's kid at fashion week. We mean using words that appeal to a reader's emotions and which incentivize them to take action based on how they feel. These can include:
- Happiness. Use your subject lines to make people feel happy, or joyous about something.
- Curiosity. Pique readers' curiosity with an enticing email subject line.
- Urgency. What can you say that will make your reader want to take action right now?
- Excitement. How can you make your readers feel excited to read your email?
This may sound all well and good, but what are some rhetorical tactics you can use to actually convey those emotions in your subject line? Let's look at a few ways:
Subject Lines That Inspire: Excitement
Nobody wants to open a boring email, and if your subject doesn't let your readers know that something exciting is inside then your email might find it's way straight to the Trash bin. Get your readers excited to discover what's inside by using these tactics:
- Use action verbs. Think back to your English class and tap into those action words! We love ThriveHive's list of powerful words for powerful email subject lines.
- Make your emails sound exclusive. Copy like "can you keep a secret" and "just for you" will make readers feel like they have the inside scoop by opening your email.
- Use powerful statistics. Use accurate but interesting or surprising statistics like "marketers who use this tactic see a 72% increase in conversions" to make readers feel excited about what's inside your email.
Subject Lines That Inspire: Curiosity
Don't over-explain in your subject line! The best subject lines are ones which leave a little to the imagination and leave readers wondering what's next. Use some of these examples to create your own:
- Start with the end. Use subject lines that ask a question, like: "how did this marketer wow CEOs at their company?"
- Start with an open-ended question. Subject lines like "what's new with us..." are perfect openers to inspire curiosity because they can only be answered by opening your email.
- Use cliffhangers. Start your subject lines with sentences that don't tell the whole story, like: "Matt used these 6 steps to increase his email open rates..."
Subject Lines That Inspire: Urgency
Urgency inspires them to take the action you want them to take right now, and is one of the oldest marketing tricks in the book. Some examples of how to use urgency in your subject lines include:
- Giving your reader a deadline. Using countdowns ("only 3 days left!") and copy that implies a limited time offer ("before time runs out," "before it's too late." etc.)
- Tap into your reader's FOMO. Fear Of Missing Out (FOMO) is a big driver, so use your subject lines to imply that they'll miss out on something amazing if they don't take action.
Subject Lines That Inspire: Happiness
Making your readers feel happy or joyful is one of the best ways to make your emails memorable and to inspire them to take the action you want. By making your readers feel good you're helping them associate those feelings with your brand, which can yield real long-term ROI.
Some ways you can craft your subject lines to inspire happiness include:
- Use humour. Making people laugh is one of the easiest ways to make them feel happy, so get creative with those opening lines!
- Don't be afraid of emojis. Many businesses avoid emojis because they worry they look "unprofessional" but they can make a big difference in earning those Email Opens.
The key to writing successful email subject lines is to write with intentionality. Determine what your email is about before you write it, which will save you time trying to determine the kind of emotion you want to evoke in your reader.
Examples of Great Subject Lines
We've put together a collection of some of our favourite email subject line collections so you can see what a killer subject line looks like. Take a look:
- 40 Great Email Subject Lines (via ThriveHive)
- 13 Insanely Clickable Email Subject Line Examples (via Sumo)
- 164 Best Email Subject Lines to Boost Your Email Open Rates (via OptinMonster)
- 16 Email Subject Lines You'll Probably Want to Click (via HubSpot)
Love what you've just read? Give us a follow on Facebook, Twitter, LinkedIn, and Instagram and sign up for our newsletter for the latest actionable digital marketing insights. If you need some hands-on help with your digital marketing strategy feel free to drop us a line, we're happy to help.
- by Alyson Shane
Whether you're a FT social media manager or a part of an agency handling the social media for multiple brands, having the ability to analyze relevant data and make quick decisions is essential.
That being said, being able to report on your findings and convey the information you've gathered in a way that makes sense to your C-Suite executives can often make or break your ability to drive the changes needed to continue to increase the ROI of your efforts.
With this in mind we've compiled a list of the top marketing metrics that our C-Suite clients care about the most. Let's dive in:
Followers may be one of the first metrics that traditional marketers are quick to write off, but slow down there! The number of followers you have is important because perception matters, and a high Follower rate acts as social proof to let other users know that a brand is worth following.
How to sell it to the C-Suite
More followers = increased perceived influence.
The key to conveying the importance of Followers comes down to being able to demonstrate that your followers meet your Target Audience criteria. Being able to demonstrate that a significant portion of your Followers are people who meet a business' Ideal Customer Profile (ICP) will ensure that leadership sees the value in the communication platforms we're using.
If industry influencers (these vary depending on your industry) are following your brand on social media, use this as an opportunity to collaborate or tap into their social following in order to increase awareness about your brand.
Some actions you can take include:
- Develop Affiliate Business and Influencer lists. Use these lists to prioritize who your brand engages with on social media, and use their content as 3rd party curated content for your own timelines.
- Share interesting, educational content. Share a variety of content to help potential new followers see the value in following your brand online.
- Engage, don't just promote. Nobody wants to follow a brand that looks self-interested, so take time to quote tweets, respond to comments, and re-share interesting, industry-specific information whenever possible.
Monitoring how often followers are liking, sharing, re-sharing, and commenting on a brand's social media content is one of the easiest ways to tell if the content you're sharing is resonating with your audience.
How to sell it to the C-Suite
Engagement = Reach = Followers = Leads / Conversions
One universal across all social media platforms is that their algorithms prioritize engagement above all else. This means that the more engagement your posts have, the higher organic (unpaid) reach your social content will have.
If your ultimate goal with your content is to drive conversions and new leads, then the more engaging your content is, the father it will reach.
Some actions you can take include:
- Pitch social media as a customer service opportunity. Sprout Social found that 35% of people prefer social media to any other channel for customer support, which means you can leverage these platforms as a way to keep customers happy.
- Seek out 1-1 conversations. According to Marketo, modern-day consumers look to social media as an opportunity to build relationships with brands. Give them that opportunity!
Marketing and sales are intricately linked with one another, and one of the best ways to convey the value of social media and your digital marketing efforts is to link what you do to the leads generated by the brand you're working for (or with.)
Make sure to utilize tracking parameters in every URL you post so you can measure the leads generated from your paid and organic social campaigns and include your findings in your reports.
How to sell it to the C-Suite
Social campaigns = Conversions = Leads
The most important component of presenting this information isn't measuring which of your social campaigns have the highest lead conversion rate; it's understanding how many of those conversions became quality business leads that moved successfully through a brand's sales pipeline.
Some actions you can take include:
- Identifying your buyer's journey. Different social campaigns will speak to leads who are at different places along the buyer's journey, so determine how a campaign will use copy, visual assets, and even video to encourage them to take the next step.
- Test different content. Different content drives different responses, and a strong social strategy should include a variety of content combinations to avoid looking stale and continue to drive engagement.
You must have known we'd be ending on this all-important metric.
Obviously whether a business is generating revenue will play in to whether or not they have the bandwidth, budget, and interest in social promotion, but your role as a marketer is to draw a connection between what you do and the revenue the business generates.
How to sell it to the C-Suite
Social promotion = engagement + reach = new leads / customers = revenue
Digital marketing is a game that requires long-term investment. C-suite executives who expect to see an instant increase in ROI need a reality check, because social promotion isn't just about acquiring new leads; it's also about nurturing existing relationships and converting our audience from followers to brand advocates.
Brand advocates are individuals who not only buy from the same brand on a repeat basis, but they actively engage with the business online, recommend their products and services to their friends, and colleagues, and generally report positive and trusting feelings about that brand.
Some actions you can take include:
- Don't expect the most out of every channel. Depending on your industry, some social channels are great for lead generation, while others are better for nurturing existing relationships.
- Some leads take time to convert. Most consumers (B2B and B2C) need time to familiarize themselves with a new brand before making a purchase or reaching out.
- by Alyson Shane
One of the critical components involved in understanding how your marketing efforts are translating into real-world actions is connecting your website with your marketing campaigns.
When you understand how the actions you're taking online: organic social media engagement, sharing blog content, hosting events and webinars, and running targeted paid advertising campaigns all connect to actions visitors take (or should be taking) on your website, you can begin to understand how and why (or why not) your efforts are yielding the results you need to grow your business.
This blog post will cover some of the key marketing metrics for planning and increasing the Return on Investment (ROI) of your digital marketing efforts of through your website.
Let's get started, shall we?
1. Website Visitors
Understanding who is arriving at your website is almost as important as what they do when they get there. Take a glance at the following areas for a deeper understanding of who's visiting your website:
Analyzing the age, gender, language, and location and comparing your findings to your Buyer Profiles or Ideal Customer Profiles (ICPs) will let you know right away if your efforts are sending the right kinds of people to your website.
For example, if your ICP for your monthly men's shaving kits are men age 20 - 45 with who live in the Baltimore, MA area and make more than $45,000/yr, and your web traffic is comprised primarily of men age 18 - 24 who live in the Baltimore, MA area and make less than $30,000/yr, then you need to rethink your messaging and paid ad targeting.
Additionally, if the majority of your web traffic is coming from a different target location then you may need to re-think your targeting parameters and re-evaluate your hashtag strategy.
Devices, Tech + Interests
Understanding the tech your visitors are using to view your site plays an important role in how long they stay on your page. According to HubSpot, Google drives 95% of all paid search ad clicks on mobile, so make sure that if the majority of your visitors are looking at your website on their mobile devices that your site ie mobile-friendly and loads quickly.
If not, your Bounce Rate (people who leave your website after viewing only one page) may suffer as a result.
Interests can also be instrumental in understanding if you're targeting the right people with your marketing marketing material. For example, if your web traffic is the right age group but isn't converting, check to see if the "Interests" of the users visiting your website align with your products and services; if not, it's time to revisit your ICP and hone your messaging and targeting.
2. Site Content
Real talk: if the content on your website is lackluster then your visitors aren't going to stick around to see what else you have to say.
Page Metrics show you the Most Viewed Pages, Average Time Spent on each page, and the Least Viewed Pages. By paying attention to these data points over time you can see how deep visitors go (or don't go) into your website once they've arrived, and track to see what they do along the way.
Other metrics to track include:
- Session Duration
- Bounce Rate
- Exit Rate
- Exit Pages
Review the pages with the highest Bounce Rate and lowest Session Duration, as well as the Exit Rate and Exit Pages to understand why those pages are leading visitors to bounce away. Are they loading too slowly? Is the page layout confusing or broken? Is the copy lacking in valuable content?
By regularly assessing how these pages are performing and strengthening the weak spots on your website you can test and fix them on an ongoing basis to keep your visitors engaged and active on your site.
How are people finding your website? Once you understand where your web traffic is coming from you can develop campaigns and strategies to capitalize on those traffic sources. Some key areas to monitor include:
- Channels. Show you the sessions brought by social media, search, email, and more.
- Source/Medium. Similar to the above, but is specific to the service or website.
- Referrals. Where your website was referred from somewhere else online.
If you're running several paid campaigns across multiple digital channels, compare these findings against your campaigns in order to determine where to focus the majority of your digital marketing advertising budget.
With all these metrics to track it may seem like we're getting away from matters: website conversions, but that's not the case.
In fact, by developing a comprehensive digital marketing strategy your business is more likely to convert website visitors into customers, and the best way to track your efforts is to set up Conversion Goals.
Conversion Goals are exactly what they sound like: they're the final action you want to visitor to take after arriving on a specific page on your website. Conversion goals can include:
- Subscribing to your newsletter
- Registering for an event or webinar
- Filling out a contact form
- Making a purchase/completing checkout
By attributing a value to each of these conversions (transaction, future lead, etc.) you can determine the "end goal" of your website and track how visitors are responding to your efforts. As you continue to track, test, hone, and continually work on optimizing your website to convert you'll begin to see increases in your goal conversions.
By continually honing your website and tracking key metrics you'll soon have a well-developed understanding of how, where, and why your website visitors are finding your business, and the steps you can take to convert them once they arrive on your site.
The first step in this process is a thorough website content and digital marketing assessment. If you're not sure how to perform one for yourself, get in touch and let our team of digital marketing experts help your brand sing.
- by Alyson Shane
Even if you don't watch football, the results of last night's Super Bowl LII should have left you with your jaw on the floor.
No - we're not talking about how the Eagles pulled ahead at the last minute thanks to the touchdown pass caught by QB Nick Foles; we're talking about Netflix's surprise ad and movie release for The Cloverfield Paradox.
For those of you who may have missed it, Netflix sprung a trick play on audiences by investing in a highly-coveted Super Bowl ad for the latest installment in J.J. Abrams' sci-fi franchise Cloverfield: The Cloverfield Paradox.
The ad, which aired during the second quarter, ends with text which reads: "coming very soon" which was followed by an announcement from Netflix stating that they would begin streaming the film online immediately after the game.
Naturally people began freaking out about it online, hailing it as one of the most innovative ways to market a box-office film ever. Netflix's edgy, innovative strategy upended traditional assumptions about how movie advertising is done, and it's likely that things will never be the same.
Even if you're not in the business of making movies (also called "show business") there's a lot brands from other industries can learn from Netflix's groundbreaking move.
Experiment With Your Approach
We all know that buying a Super Bowl ad is one of the most effective (and expensive) ways to showcase your brand, product, or service to a captive audience of millions. In fact, it's not uncommon for movie studios to drop ads for upcoming theatrical releases during the Super Bowl.
What makes Netflix's approach different is that they barely gave their audience time to react to the ad before the movie started streaming. By breaking with the tradition of releasing teaser trailers, real-world ads, multiple full-length ads, and other traditional marketing tactics, Netflix broke the mold on traditional movie and TV advertising and gave audiences exactly what they wanted within hours of showing it to them.
Netflix took advantage of the energy, excitement, and captive audience generated by the Super Bowl and channeled as much of that engaged audience as possible into their digital streaming platform as soon as the game was over.
Don't be afraid to surprise your audience. We love the unexpected, especially when it comes to advertising, and breaking with tradition and experimenting on an ongoing basis will not only help you develop a better understanding of what your customers or clients behave, but you'll keep them on their toes which will keep them as engaged with your brand as possible.
Experiment With Audience Conversion Tactics
"You can't advertise during the Super Bowl and expect people to watch your movie right after!"
What do you think the odds are that someone, at some point throughout planning this campaign, said this? Pretty likely, and it's because what Netflix did flew in the face of traditional audience conversion tactics.
Think about it this way: Netflix managed to draw in an audience of viewers tuned into an unrelated live event and converted them to their digital streaming platform immediately after the event ended.
This is a huge risk for advertisers, as we know that it can be hard to replicate marketing ROI success across different audience types (Facebook audiences react to different content than LinkedIn audiences, for example) but Netflix wasn't afraid to experiment with a new approach which encouraged audiences to turn off one streaming service (their digital package or cable provider) and turn to another - their own.
If you know you have a captive audience on another platform or digital medium and you need to find ways of converting them, invest in ads specifically for the purpose of funneling them to your site or platform.
Don't be afraid to encourage cross-platform conversions! Pay attention to when audiences on other platforms are most engaged, or are likely to be online, and direct your advertising dollars into ads that run during those peak times in order to capitalize on the existing, engaged audience like Netflix did.
Don't be Afraid to Experiment. Period.
This isn't the first time that Netflix has shaken up traditional TV and movie advertising tactics.
Back in 2013, they shocked audiences by dropping all 13 episodes of House of Cards at once, effectively ushering in the age of binge-watching and changing how most people consume media.
At the time it was considered a groundbreaking move, but several years on the practice has become so commonplace that many of us allocate weekends to "binge" one season of a show or another. This shows us that taking risks and changing up traditional models can not only result in ongoing publicity and media - something every brand wants - but can fundamentally shape how your clients and customers interact with your products or services on an ongoing basis.
TRY NEW TACTICS.
If there's anything that this article and Netflix's strategies should tell you, it's that being bold and trying new methods of advertising, sharing information, and audience conversions is the way of the future.
Most brands are finding it harder and harder to stand out online, and the only way to create a viral hit à la Netflix is to step outside of your comfort zone and spend some time experimenting with new and innovative ways of reaching your audience.
With this new Super Bowl ad and immediate release Netflix has once again shown a determination to challenge the assumptions of traditional advertising, and we can't wait to see where they go next.